Questions Asked frequently

Here are some answers to the most common questions we get.
What all do you do?
Well, we do quite a bit! Our projects have included everything from ground up website builds, site redesigns, website security, branding and logo design, SEO and more. We cover a large scope of web and print design services. Web design include website development, responsive design, SEO, website security and expertise in wordpress and content management. Print design includes everything from small print designs like business cards, brochures and flyers to large vector designs for logo’s, billboards, posters and banners. For more details on how we help our clients, check out our services.
Do you have an hourly rate?
Our services are catered to our clients needs, timeframes and functionality. Every project is different so we normally handle projects at a fixed rate. With that said, we do offer a retainer package in which you can purchase design time hourly and use it whenever you’d like for say, a new business card design, a new brochure design, website updates, etc. Currently, that is $75/hr at a minimum of a 4 hour retainer.

Once our website designs are completed and live, we offer to handle content changes, edits and graphic work done at our $75/hr rate.

How does the design process work?
Web design projects start with your online goals. I listen intently to your needs and questions then develop a vision as to how your website will look, how it will engage your clientele and more importantly, how it will represent you well. If it’s your first time working with a developer to build your website, no worries, my goal is to make the process personalized and uncomplicated to give you the best design experience possible.

The logo design process starts with research. I find out about your business, your goals, your vision and then I look at your competition. Once I find the elements that will set you apart, then I hit the drawing board. Most items are sketched out to find the right design elements and shape arrangement, then the top designs are taken to digital format where they really come to life. You’ll receive jpegs of the first mock ups via email. Once the design is approved, you’ll receive a full logo package with different file formats for web and print.

The print design process is similar to that of the logo design process. I look at your needs and work toward designing creative materials that represent you well. Initial designs are sent via email for edits and approval. The editing process continues until the product design is completed to satisfaction. All files are then finalized, formatted and ready to be sent to print.

Do you travel for meetings?
I sure do! I’m based in Grove City, Ohio which puts the city of Columbus and surrounding areas within a 25 mile radius. I offer to travel within that 25 mile radius for a free consultation. For meetings of farther distances, I do have a travel cost policy but am happy to make arrangements to meet!
Do you do the printing?
I handle the design, color management and file preparation, all printing is out-sourced within my network. I have strong connections with large format printers, small format printers, embroidery printers and more. If you need assistance with getting your marketing materials printed, I just add the cost to the project proposal. My goal is to take care of everything from start to finish so you don’t have to worry about a thing.
What's your design time turn around?
For web design, pending clear communication and all information provided at the start of the project, I try to get the homepage and a few sub pages ready for review within 15-30 days. Once the design and layout is approved, then I move forward with the rest of the site. The majority of my website design projects last between 30-60 days.

For print design, I let you know when I plan to jump on the project then the initial design mock ups are sent within 72 hours unless stated otherwise. You’ll receive jpeg images via email to view for any input, adjustments or corrections you may have. That process continues until the design is completed and ready for print.

How do you handle payments?
Most projects are handled with an investment of 50% up front and 50% upon completion.  Payment must be made in full before items are sent to print or published to web. For projects on a larger scale, I offer payment options in a 30%, 30%, 40% time sensitive agreement. Check is preferable, but Visa, Mastercard and Discover are accepted.